How do I file a complaint about my member?

What should I do if I’m having a bad experience with a member?

• Storetasker aims for every client to have a positive experience. We’re sorry if your recent experience did not meet expectations.

• Because contracts are made directly with freelancers, the first step is to provide direct feedback to your member. Most experts welcome feedback and are eager to resolve issues directly with their clients.

Can I escalate my complaint to Storetasker?

Yes. If you are unable to resolve the issue directly with your member, or if you prefer to escalate, you can raise an official Support Case.

• Support Cases may impact the standing of a member’s account.

• Storetasker HQ will facilitate resolution but cannot act as the project manager.

• The goal is to ensure a satisfactory client experience and help you reach a suitable resolution.

How do I submit a Support Case?

• Email Support@Storetasker.com with details about your complaint.

• HQ will initiate the resolution process and check in periodically as you work towards a solution with your member.

What should I expect after submitting a complaint?

• Storetasker will monitor the situation and provide support as needed.

• Resolution typically involves communication between you and the contracted member, guided by HQ when necessary.